In the system, ‘Service Provider’ means whatever it is that you have that provides the service you offer. This can be an employee, equipment, room or whatever else you need it to be. In the system, you can customize the wording to call this whatever you want.

You can connect particular services to particular service providers and define how many clients each service provider can accept at once. Or you can allow your clients to book appointment with the next available service provider by using the Any Employee Selector custom feature.

You can also set different working hours for each service provider, irrespective of the general opening hours of your business or organisation. We totally understand that not everyone works full time 9-5, so you can set things up in whichever way suits you best. We’re kinda big on flexibility over here. ;)

You can also set special days, both for the business or organisation as a whole or just for a certain service provider. These are one off days that are different from the others, such as holidays and such.

Every business and organisation is different and schedules can vary greatly. That’s why we keep things flexible. You can:

• Set general opening hours for your business or organization
• Set the working hours for each service provider
• Set special days, such as holidays
• Add Buffer Time between services to avoid back-to-back bookings

You set things up exactly the way they need to be for you!

By default, if you or someone has booked an appointment, that appointment is gone and no one else can book it. But we know that things aren’t always that simple. Sometimes one service requires more than one service provider. For example, a massage requires both the massage therapist and the room with the massage bench to be available. With SimplyBook.me you can ensure that unless everything is available that is needed for that service the appointment cannot be booked.

Another element which our system offers is that you can enable the Approve Booking custom feature giving you the option to approve or reject a booking before it is set in the calendar.

With our Group Bookings custom feature you can set exactly how many can book into one time slot, up to 99 people. Once the class is full, bookings are closed.

No-shows can be expensive for servicing companies! With our Cancellation Policy custom feature you can define the time within which clients can cancel appointments.

Choose the most convenient way for your clients to see your booking availability with different timelines, such as:

• Daily, weekly or monthly view
• Availability by date
• Availability by classes

We know that not every booking is for a single appointment. Sometimes people want to book regular appointments or service packages, like personal training three times a week for 12 weeks, or weekly Klingon classes or 6 massage sessions or whatever. That’s why the system enables you to accept recurring appointments. Neat, isn’t it? :)

Events are a bit different to regular services. You can easily accommodate events within our software because an event is in fact just a provider with limited availability, one day or several days and only for certain hours. You then just set how many clients can attend by defining how many clients the provider can accommodate at same time.

By using the Take Me Back Home custom feature you can define the url to which your customers are directed once they have completed their booking. You can decide whether you give your customers the option to click through to the url or whether they are automatically redirected to a specific page of your choice.

If you have a member system within your business you can set that up with our Membership Feature. That way you can both sell new membership subscriptions and set up current members and thus only allowing members to book your services. You can also allow everybody to book your services and perhaps only give discount to members...the options are endless!

Create and manage different kind of classes or events for your service business. If you have the membership feature, you can even relate classes to selected memberships.

With the packages custom feature you can create a package of multiple services, or, if you also sell products, combine services with products, add-ons, and classes. Each package can be defined with any number of service and products, and you can set the validity to any time period that suits you. Once clients have purchased a package, they can book a service at any time paying with their package credits. They can always check how many occurrences are left within each package.

• Sell multiple occurrences of one service
• Mix multiple occurrences of several service types in one package
• Mix services with add-ons and products
• Make multiple packages available on your site for purchase
• Define the validity period of the package
• See how many occurrences are left within each package
• Offer price discounts when your clients buy a package

Show how many spaces are left when you accept multiple clients per session, such as for classes and events. You can choose to show the total number of spaces available as well as the number of spaces left.

Connect essential equipment, rooms or anything else of limited quantity to a service. Multiple resources can be connected to the same service when needed. This feature can be helpful if you have limited equipment supplies to perform a particular service. For example, if you have one massage room but three massage therapists, then clients will not be able to book a massage if the room is already occupied.

Allow your clients to reschedule their bookings via the booking website or through a rescheduling link in the notification messages.

Issue tickets for any of your events, classes, or services. Your clients will automatically receive tickets upon booking, including a QR code. You can then use the admin app to scan the QR code or enter the ticket code manually on the admin interface.

• Drag and drop a booking in the calendar to change the time and/or date
• Pull down the booking in the calendar to extend or shorten its duration
• Quickly edit booking information
• Add a note to your booking
• Clients are automatically notified about booking changes
• Clients can easily cancel or reschedule via a link in their booking confirmation email

The booking calendar is easy to use and accessible wherever you can get online. You can also quickly find relevant information by using a filtered view and view your client’s history in the system, which can be very handy.

Another really handy feature is that you can make notes on the bookings. You can use them for whatever you need, marking the client as VIP, letting your staff know that they have specific needs or noting that they like white chocolate instead of dark - or whatever else is useful to you

Our Insight Information in the dashboard is also a very popular custom feature among our users. There you you can see information like:

• Bookings
• Sales figures by service
• Sales figure by service provider
• Client attendance
• Workload
• Most booked service

You can also activate the Status custom feature to see the status of each booking. By enabling it you can see whether a client has arrived or if he has already left and paid. In the admin view we also offer the Visitor Counter custom feature whereby you can count the number of visitors coming to your website and therefore track how effective your website is in getting people to book an appointment.

You can have multiple system users at no additional cost AND you can give them different administrative rights or access levels. Although we believe all men and women are created equal, we know that when it comes to booking admin some hierarchy may be needed. ;)

• Users can have the right to manage everything and anything in the system
• Users can have the right to manage just their own bookings or
• Users can have a view only access.

This is great, for example, when you have, say, a salon. You as the owner or manager want to be able to manage everything, each staff member can then manage their own schedules, and the intern can just see what’s going on without being able to make changes.

With our Daily Report custom feature you get your own reports every morning with an updated status of all bookings for the day and a list of all active bookings for the upcoming week.

You can also track your booking website with Google Analytics and your results from your Google Adword campaigns by using our Google custom features.

Simply upload a CSV file containing your clients data, then select headers for corresponding columns, and you will have an updated list of clients in your client register. Use this custom feature for FREE!

We understand that looks matter. In business they actually matter a lot. Therefore, we don’t just provide good looking booking websites, with as many pages as you like, but we enable to you to customise them to get the look and feel you are after, and to enable you to get them in line with your brand.

The simplest way is to use the design features available in the admin interface. These will allow you to do lots of cool stuff like:

• Adjust colors to match your brand colors
• Insert your own logo
• Insert your own background image
• Add photos of staff and services
• Add various other photos from your business
• You can also use photos from our free photo library!
• Choose how your booking slots are presented (timeline settings)

HTML Description Fields

With the HTML Description Fields custom feature you can use HTML formatting on the description fields for Services, Service Providers, Locations and Categories.

Finally, you can go nuts and do all kinds of magic if you know how to code with CSS - or have someone who can do that for you - ‘cause with the Custom CSS custom feature you can do your CSS magic. Use this custom feature for FREE!

You can also feature a photo gallery and news or a blog.

iBOB is an Intelligent Booking Oriented Bot that answers your phone, schedules bookings from your clients 24/7 and can redirect calls to you if he is asked to. You need iBOB credits to use iBOB as your personal assistant. iBOB is very fair, and does not charge much for his services. His services cost from only $2/month for a local phone number and from 0,12 cents per call/minute. Please remark, iBOB only speaks english language for now

The booking website is quite comprehensive, and for small businesses it may actually be plenty and mean that you don’t need another website. If you want to use your own domain, you could simply redirect the url to your booking website.

However, we quite understand that you may want to integrate the booking website with your own website and with SimplyBook.me that’s easy peasy. You can integrate it using an iframe, and if you are using Wordpress there is also plugin.

With custom features you can also set up things like a booking button for your website which either takes people to your booking page directly, or produces a pop up overlay for people to book so that they won’t have to leave the site to book. You can also get a booking and/or contact us tab.

Click here for more info on all this cool stuff.

Information is power - power to provide a better service, amongst other things. That’s why SimplyBook.me has the Intake forms custom feature allowing you to build exactly the booking form you need to get the information you need from clients upon booking.

A lot of us are doing business all over the world these days and across different time zones. To avoid any confusion, SimplyBook.me…

• shows the booking website in your client’s time zone AND
• sends them notifications according to their time zone as well.

Are you running your services on many different locations? With SimplyBook.me you can use the custom feature Multiple Locations where you can set up your different locations with unique addresses and then connect them to different services and service providers. Then when your clients access your booking website they start out by choosing which location they prefer before choosing the right service and service provider

We believe in keeping things simple but flexible. It’s easy to allow people to book from your Facebook page using the Call to Action button.

You can use the Client Login custom feature to allow only your clients with login information to book your services.

When your client books an appointment they receive a confirmation email with all the relevant information about the booking. You can amend the text in your emails to suit you, as well as adding variables (or merge fields) for ‘client name’, ‘service’, ‘service provider’, ‘email’, ‘phone number’ etc. You can also have the system send a reminder to you as an admin or a staff member (service provider).

For an additional charge you can also send SMS confirmations. Please see the pricing page for information about SMS packages.

You can send automatic email reminders to your clients before their appointment with relevant service details. This can drastically decrease your no shows. The system can also be set to sent notifications to the service provider or simply to your general company email.

For an additional charge you can also send SMS reminders. Please see the pricing page for information about SMS packages.

You can always know if a client cancels because the system will send you a cancellation notification via email automatically. Of course, if you need to cancel, your client will also be notified.

For an additional charge you can also send SMS confirmations. Please see the pricing page for information about SMS packages.

If you need to reschedule a client’s appointment, they will be automatically notified. Although we do recommend that you check with the client first, if the time change is considerable. ;)

SimplyBook.me can send an automatic email to your client after the service has been provided requesting feedback from them. Simply configure the text of the email and when you would like it to be sent. The feedback is then featured as a review on your booking website.

Do you provide services which people can use on a regular basis? Then the Book Soon custom feature is a brilliant option for you, allowing you to send automated come-back-soon messages with your customized wording to your clients at a set time after their last service. This is a great tool to increase repeat business and encourage customer loyalty.

For an additional charge you can also send SMS messages. Please see the pricing page for information about SMS packages.

• Email notifications are the default notification format and included in all SimplyBook.me plans.
• Browser notifications for admins are also included in all SimplyBook.me plans.
• For SMS notifications, SMS credits need to be purchased. See the pricing page for details about SMS package prices.

• All notifications can be customized in your own words.
With the Flexible Notifications custom feature you can customize your messages per service and per service provider.
• All notifications can be disabled.

• Notifications are sent in the client time zone.
• When clients receive their confirmation email they can add the appointment to their online calendar with one click (Google, Outlook, Yahoo, iCal).
• With the SMTP custom feature you can send email notifications through your own server, which means they come from your own email address.

You can count on us. For the past 5 years our uptime has been over 99.98% and we aim to keep it there and better. Uptime reliability is as important to our business as it is to yours so we will not let you down.

If you want to delete sensitive old information you can use our Delete History custom feature where you clear old bookings from the system. Basically, you define when the bookings should be deleted (e.g. 1 week or 1 month after the appointment) and then the custom feature automatically deletes it according to those settings.

If you want to make sure that all your clients accept your terms and conditions before making a booking then you can enable our Terms & Condition custom feature which takes care of that for you.

Add security to your account. You can use a 2-step authentication when logging into your account preventing unauthorized access. Upon entering password, you'll be asked to insert 6-digit login code from your Google authenticator or a 3rd party app.

The POS feature allows you to have both sales and bookings in the same place, facilitating your overall business administration. More precisely, it allows you to:

• Accept multiple payment types including cash, credit/debit cards & gift cards
• Apply coupon codes upon checkout
• Enter a new booking and sale of services & products for clients who just walked in
• Use your barcode scanner to scan your product and sell upon checkout
• Monitor your client's purchases over time
• Securely manage customer transactions.

In order to accept payments with credit card on-site, you need to get hardware from your payment processor (handheld device or mobile credit card reader). The hardware will not be directly connected but will work as a standalone with our software so you can choose which hardware you prefer.

The system has been optimized for iPad, Samsung tablets and mobiles but can also be used on other devices. It will work perfectly with laptops and PCs as well. After a client has received a service, you find the booking on the SimplyBook.me platform and choose whether the client wants to pay with credit card or cash and the system takes care of the rest.

With SimplyBook.me you can accept secure online payments through a wide range of payment processors enabling you to charge for your services when booked, in part or full. This can not only improve your cash flow but can also greatly reduce no shows. Simply connect with your payment service and set the price for your services.

• Charge the full price or partial price, such as a confirmation fee.
• We don’t add any charges to your payment processes nor charge extra for money transfer.
• Once the booking and payment are completed, the money is transferred straight to your account.
• If the client does not pay within the payment timeout, set by you, the booking will be automatically cancelled.

We offer a whole range of payment processors including PayPal, Zooz, Stripe, Skrill and Dwolla. You can choose which one to use or even use several payment processors to give your clients an option of how to pay for your services. For a full list of payment processors click here to see our integrations page.

Do you want clients to pay a deposit before booking a service in your busy schedule?

Taking deposits is the best way to get commitments from your clients and reduce no-shows. With the Deposit custom feature, you can choose either to charge the client a fixed upfront fee or a % of the full price.

Gift cards can be purchased by your clients to give to their friends and family. They can then use these to pay for or get a discount on your services. Gift cards can be printed or sent by email.

You can create coupons and promo-codes for all services, only specific ones, products, or other add-ons. Coupons are very flexible; you can choose a fixed discount amount or percentage and define validity (specific days or even parts of the day). Send them to your clients by email or SMS to use during slow days or periods or whenever you want.

With SimplyBook.me you can create a promotion for your services offering discounts on all or selected services, to all or only new clients. Set the campaign duration and limit the time in which the offer can be claimed or the quantity available. You can also limit how often each client can claim the offer. Promote the offer via email, SMS and reward your existing clients for introducing others to your business.

Maximize your earning potential with the Product Sales and Service Add-ons custom features.

The Product Sales feature allows you to sell products to clients before they confirm their booking, like selling a shampoo or a gel to a client that has just booked a haircut. You can connect related products to specific services, so that you propose a bottle of shampoo when the client is booking a haircut but a nail polish upon manicure booking.

The Service Add-on feature is used to sell certain add-ons to your service where the client receives something extra for an added price. An example would be some special product being used during the service that is of value to the client. He can select to add this add-on, or he can skip it, if he prefers your basic service. You can create one or more add-on to each service.

Do you provide services which people can use on a regular basis? Then the Book Soon custom feature is a brilliant option for you, allowing you to send automated come-back-soon messages with your customized wording to your clients at a set time after their last service. This is a great tool to increase repeat business and encourage customer loyalty.

For an additional charge you can also send SMS messages. Please see the pricing page for information about SMS packages.

Show automatically your instagram photos on your booking website to make it more alive and fun! Take photos with your Instagram app of clients and show the results on your booking page.

As you will see in the notifications section, SimplyBook.me can send an automatic email to your customers after service to request feedback from them. This feedback is then published on your booking site as a review, giving you valuable social proof.

To ensure that not just anyone from wherever can leave a review, customers are required use their Facebook account for identification. You can set the timing of the email and this feature can of course also be disabled.

As you set up your booking website, your business is automatically listed on booking.page, our company directory.

As more and more businesses are listed, this is becoming a great resource for potential customers to find your business. You can also feature reviews and promotions through booking.page to drum up even more business. Just to be clear though, if you prefer not to be listed you can of course disable the connection. Click here to check out booking.page.

P.s. Want even more help promoting your business? Then check out our Rewards and Referrals custom feature (see above) where you can create email and SMS promotions and leverage your existing network to spread the word about your business even further.

The Facebook & Instagram Bookings feature allows you to accept bookings through those channels in four different ways:

• A “Book Now” button will be added to your Facebook page and Instagram profile.
• Create social posts that include a “Book Now” button, so clients can book directly.
• Allow clients to book through Facebook Messenger via an automatic booking link.
• Facebook will display a small scheduler on your profile that features services you want to highlight.